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Go to the shopRefund and Cancellation Policy
Refund and Cancellation Policy
Return Policy
At SENTINEL, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to help.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all purchases. If you are not satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a full refund or exchange. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return
To initiate a return, please contact our customer service team at [Contact Email/Phone Number] with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance for your return to ensure its safe arrival.
Refunds
Once your return is received and inspected, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange your item for a different color, style, or size, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt with photos of the damaged or defective product. We will work with you to promptly resolve the issue and provide a replacement or refund as needed.
At SENTINEL, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to help.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all purchases. If you are not satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a full refund or exchange. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return
To initiate a return, please contact our customer service team at [Contact Email/Phone Number] with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance for your return to ensure its safe arrival.
Refunds
Once your return is received and inspected, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange your item for a different color, style, or size, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt with photos of the damaged or defective product. We will work with you to promptly resolve the issue and provide a replacement or refund as needed.
